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eWON wiki > eWON Support > Knowledge Base > Questions and Answers > Required access rights for Upgrade Firmware

Required access rights for Upgrade Firmware

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Only the adm user is allowed to realize the upgrade firmware option.
It must be the initial adm user account! An added user account which disposes of all the access rights is not enough to realize the firmware upgrade.

When an operator tries to realize the firmware upgrade with insufficient access rights then the FTP session will start but end with a transfer error message.
The eWON Event Log will indicate the reason of this download problem: 

Event Description Originator
28607  secu-Operation failed  ftps
28605  secu-User Rights are insufficient  ftps 

When you try to realize the firmware upgrade with eBuddy using an other user account (not the adm account) then you will observe following behavior:

- The Firmware Upload window will open but directly freeze like shown in the picture hereunder:
 UploadFWFailed1.png

- After a certain amount of time (up to 3 minutes) eBuddy will then display following error message:
 UploadFWFailed2.png