eWON.biz
Knowledge Base

Latest changes
eWON wiki > eWON Support > Knowledge Base > Error Code List > 21704: ssnd-SMTP server returned an error msg

21704: ssnd-SMTP server returned an error msg

From $1

Table of contents

 

 

Event Description Originator
21704 ssnd-SMTP server returned an error msg  unact
21609  uact-SMTP Server returned an error (SMTP Rep:#5.1.3 Partial domain not allowed: \'\' )  unact

This error indicates that eWON tried to send out an email, that it could reach the SMTP server but that the SMTP server replied with an error.

The second error message should give more details about the encountered problem. You will find herunder a list of possible error messages returned by the SMTP server.
Inside the eWON the settings for the SMTP server can be encoded under following menu: System Setup/ General/ Net Services/ SMTP.

 

Partial domain not allowed:

Event Description Originator
21609  uact-SMTP Server returned an error (SMTP Rep:#5.1.3 Partial domain not allowed: \'\' )  unact

Check the encoded "Email From", "Destination" and "CC" email addresses. Check for spaces in the address and remove them.

Bad address:

Event Description Originator
21609  uact-SMTP Server returned an error (SMTP Rep:#5.1.1 bad address )   unact

Check the encoded "Email From", "Destination" and "CC" email addresses. Check for spaces in the address and remove them.

Domain does not exist: 

Event Description Originator
21609  uact-SMTP Server returned an error (SMTP Rep:#5.1.8 Domain of sender address <ewon147@ewon.bizz> does not exist)   unact

Check the "EMail 'From' User name" parameter (the Sender Name) configured in the STMP configuration page.
Usually, you can put what you want in this field BUT some SMTP server checks if the Domain Name (the ewon.biz in support@ewon.biz) really exist.
Practically, the Domain must be valid but there is no need that the mailbox really exist (usually).

For instance, you can use eMail sender name like  ewon147@ewon.biz  even if there is no real mailbox for this "ewon147 user" defined in our Mail Server.

Relaying mail is not allowed: 

Event Description Originator
21609  uact-SMTP Server returned an error (SMTP Rep:relaying mail to ihs.si is not
allowed) 
 unact

This message indicates that the SMTP server which you encoded in the eWON does not allow to relay emails coming from the Internet connection which the eWON is using. To solve this problem check which SMTP server must be used with the Internet connection of the eWON. 

If eWON uses its second Ethernet interface to connect on Internet, then check which DSL operator is used for the company network and then specify inside the eWON the SMTP server which has to be used for this DSL operator.

If eWON uses a modem connection for the Internet access, then you must specify in the eWON the SMTP server of the GSM operator. Best contact your SIM card provider to inform you about the SMTP server to use.

You can also check if you can find the needed information here: Countries Info and Specificities.

Gmail SMTP server:

Event Description Originator
21609  uact-SMTP Server returned an error (SMTP Rep:5.7.0 Must issue a STARTTLS command first. b17sm639007bku.20)  unact

The SMTP server used by GMail is not a standard SMTP server. eWON is not compatible with the SMTP server protocol used by Gmail.